Here at The Grand Hotel, we care deeply about our team of hard-working employees, our loyal and valued guests and the wider Tralee & Kerry community.
Caring for our guests and team members has always been central to our philosophy, and has been instilled in our Core Values for generations. However the recent Covid-19 Pandemic has brought this to a new level, and afforded us the opportunity to re-examine all of our work practices. While we are closely monitoring advice and directives from the Irish Government, HSE and WHO (World Health Organisation), we wanted to take a moment to ensure you that we are taking every action to enhance the safety of your visit to us.
As always, we offer easy booking processes and direct communication when you book direct on our website. We remain committed to keeping our guests informed and we can be contacted online firstname.lastname@example.org.
We look forward to welcoming you to The Grand Hotel, ensuring all Government guidelines are followed and thank you once again for your continued support.
SAFETY MEASURES IN PLACE AT THE GRAND HOTEL, TRALEE
OUR COVID-19 PROTOCOL
As responsible hoteliers and in line with our company values, the health and safety of all those who visit and work at our hotel is our primary concern and priority. We have a designated team to coordinate our Covid-19 re-opening protocols and ongoing safety activities.
We are committed to taking action and have implemented the following measures:
• We are assessing, monitoring and implementing recommendations and best practice from the WHO, HSE and Irish Hotel Federation.
• We have provided sanitiser stations throughout the building.
• We have identified all common touch points and have implemented a thorough sanitisation of these points
• Extra public area staff have been rostered to ensure regular sanitising of commonly touched surfaces
• We have implemented full procedures for sanitising guestrooms including all touch points e.g. remote controls, handles, light switches
• We are committed to playing our part in trying to prevent Covid-19 from escalating.
WHEN YOU ARRIVE
You will be offered use of sanitiser as you enter the hotel, signage will be placed in areas to direct you, all high touch point areas will have sanitiser available. Protective screens are installed at reception for peace of mind where your keys can be collected.
All keys are sanitised prior to use.
Hand Sanitiser is available in all main hotel areas and enhanced public area sanitising is in place.
DURING YOUR STAY
A robust cleaning schedule and team has been created to increase the frequency of cleaning in both back and front of house areas.
Hand sanitisers will be readily available throughout the main hotel and non-visible service areas of the hotel.
We will have signage in place to encourage and remind people about regular hand cleaning and social distancing protocols.
Contactless payment will be encouraged at all points.
Furniture will be rearranged to allow for adequate social distancing.
Hotel guest numbers are controlled as are the number of guests having breakfast, lunch or dinner at any one time.
Restaurant tables will be adequately spaced apart and the number of diners will be reduced in both restaurants, in line with safety protocols.
All restaurant tables will be sanitised after each individual sitting.
Menus will be sanitised after each use.
In-room dining will be conducted with minimal contact or you can opt to have your order left outside your door. All food is covered throughout transit.
All dining areas will be fully sanitised throughout the day including high touch points, tables fully sanitised after each use and we encourage windows and doors to be open where possible to ensure a fresh supply of air within the building.
Enhanced Kitchen cleaning measures and social distancing in our Kitchen.
Food Safety/HACCP* – We will continue to observe the strictest good hygiene practice across all areas of food preparation for our restaurants and in-room dining. *Hazard Analysis Critical Control Point.
Deliveries are scheduled to allow sufficient time between deliveries to adhere to our safety protocols and also allow for safe distancing during delivery times.
IN YOUR ROOM
Government and WHO guidelines for cleaning and sanitising guest rooms will be adhered to. Frequently touched areas will be thoroughly disinfected regularly during your stay. (ie: telephones, remote controls, handles, taps etc).
Room attendants will wear the recommended PPE in line with Government guidelines.
ADDITIONAL SAFETY MEASURES OUR COLLEAGUES ARE TAKING
Hand sanitiser will be used before entering the hotel premises, throughout the day and again when leaving.
Team shifts are staggered to ensure adequate social distancing during break times and will comply with the social distancing rules.
Additional training has been provided to all team members and supervisors will continue to monitor strict compliance.
High touch-points in offices are disinfected regularly.
This list is not exhaustive and will be updated subject to government guidelines and updates.